Welcome to the DOTFORM FAQ.
Here you’ll find answers to common questions about our minimalist streetwear, halftone art tees, shipping, returns, and product care.
If you can’t find what you’re looking for, contact us directly:
📩 Use the contact form
💬 Message us on WhatsApp
We aim to reply within 24 hours — because your experience matters as much as the art you wear.
Discover how DOTFORM delivers worldwide. Learn about EU and global shipping times, customs fees, tracking updates, and delivery options designed for speed and reliability.
We ship worldwide to most countries. Some regions may be excluded due to logistics or carrier restrictions.
Shipping times vary by region, but worldwide delivery typically ranges from 6–30 business days depending on customs and local carriers.
Yes — some oversized items or specific product variants may not be available for certain international destinations.
Yes — orders shipped outside your domestic market may incur import duties, taxes, or customs fees based on the destination country.
We offer multiple shipping tiers (Economy, Standard, Priority) with differing delivery windows and rates based on destination.
We offer multiple shipping tiers (Economy, Standard, Priority) with differing delivery windows and rates based on destination.
Find everything you need to know about secure checkout, accepted payment methods, and international currencies. DOTFORM ensures simple, transparent, and safe transactions every time.
We accept major credit/debit cards, PayPal, and payment via your chosen storefront’s checkout system.
Payment is processed when your order is confirmed and enters production.
Yes — you can sell in your store’s currency, though billing currency may differ and foreign transaction fees may apply.
Yes — you can configure shipping profiles and free shipping thresholds in your store dashboard.
Taxes such as VAT, GST or import duty may apply depending on your selling region and the buyer’s country.
Explore details about DOTFORM’s premium cotton tees, halftone printing, and craftsmanship. Learn how we design, print, and ship products that blend art, quality, and comfort.
Our tees are made from premium midweight cotton, selected for durability, comfort and to showcase high-quality prints.
We follow strict design and print guidelines. Minor placement variations within tolerance (e.g., ±0.5”) are considered acceptable.
Production starts once payment is confirmed — the time may vary depending on printing provider and location.
While we aim to select optimal production locations to minimize shipping time, some orders may be routed based on stock, capacity, or region.
If a selected variant becomes unavailable, we will contact you with options (such as change of provider, variant or refund) before proceeding.
Understand our easy refund and reprint policy. Learn how to report issues, request replacements, and what to expect if your order arrives damaged or delayed.
If you receive a damaged or defective product, please report it within 30 days and include clear photo evidence. We offer free reprint or refund in such cases.
Returns or exchanges are generally not supported for change of mind, wrong size or wrong colour orders given print-on-demand production.
Refunds are typically issued to your account balance or original payment method after review of the claim.
Please contact support with tracking details. We will investigate with the carrier; a decision for reprint or partial refund may follow per policy.
Our full returns, refund and reprint policy is available on our website’s policy section and aligns with standard print-on-demand guidelines.